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Kiki Orski, Founder of Peak Performance Consulting Featured on Influencers Radio

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Peak Performance For Hospital Patient Satisfaction Success In this interview, Kiki Orski shares with Jack the work she’s doing with hospitals which is changing patient experiences and dramatically improving satisfaction scores. Imagine being in the hospital, scared and worried about what’s going to happen to you. Suddenly, a nurse comes in and smiles at you and asks how you’re doing, with genuine interest. She explains things in an easy to understand way. You breathe a sigh of relief. You believe things are going to be okay. You have trust in […]

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Leadership Rounds Don’t Work

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LEADERSHIP ROUNDS DON’T WORK…if you are not asking the right questions!! In order to maximize the time you spend on Leader Rounding make sure you make the interviews purposeful. Asking the patient “How is everything?” or “Are you doing OK?” or “Are we giving you excellent care?” will not get you the important information you need to truly understand WHY your CAHPS scores are fluctuating. We don’t allow the staff to only ask those questions when they do their rounds, so why should you? If you insist on asking those […]

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Teamwork

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What is the SINGLE most untapped competitive advantage for your organization? According to leadership guru Patrick Lencioni, it is TEAMWORK. Healthcare depends strongly on the power of its teams throughout every inch of our institutions. We cannot take excellent care of our patients without exceptional teamwork at every level, in every department. There is ample research praising the power of teamwork and just as much sharing the devastating results when it is lacking. A basic principle of the report, To Err is Human, is that patient safety is not only […]

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