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DISCRETIONARY EFFORT: HOW MUCH ARE YOU GETTING?

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The Gallup Organization research shows that only about 32% of the US workforce is highly engaged. What about the remaining 68%?  The issue is not about how accurate you believe those numbers are, even though their database is impressive, but rather what percent of your employees are highly engaged and what can you do to improve it.  If you look around your team and realize that perhaps those numbers are not that far off, there could be serious implications for you as a Leader.  It is no secret that there […]

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Listen Better, Lead Better!

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Leaders Need to Listen Better! With healthcare organizations so fervently focused on improving the patient experience while scouring the bottom line, it’s easy to ignore “softer” leadership skills, such as listening. Many believe this to be a touchy-feely approach to leadership and therefore a waste of time. On the contrary! A focus on your own listening skills can lead to more effective teamwork, higher productivity, fewer conflicts and errors, enhanced problem-solving, improved retention, and dramatically improved patient satisfaction scores. As authors on leadership development have noted, listening is essential for […]

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