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Do your Leaders, at every level, have the skills needed to take your organization from good to great?

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Developing successful leaders goes beyond the trite manager versus leader debate so often heard.   It really doesn’t matter what their title is, if they have people who report to them and have responsibility for delivering results, then they need specific skills. I wanted to see which skills were listed as critical to any leader’s success; so I did an exhaustive search of the literature, ok so maybe it was only a few hours of research…but exhausting nonetheless! My findings surprised me! The list of skills was so very long. What […]

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“Work of Leaders”: 3 Critical Steps for the Successful Implementation of ANY Initiative.

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I am often shocked by how many initiatives are left to languish after so much time and energy was put into a program or project launch. How about you? Have you ever gone to one of your Department Heads or Managers and asked how a particular project was going and they looked back at you with such palpable discomfort you just knew the project was forgotten or even worse yet they look at you with a blank stare? Yes, it happens. Actually it happens more often than not. In a […]

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Kiki Orski, Founder of Peak Performance Consulting Featured on Influencers Radio

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Peak Performance For Hospital Patient Satisfaction Success In this interview, Kiki Orski shares with Jack the work she’s doing with hospitals which is changing patient experiences and dramatically improving satisfaction scores. Imagine being in the hospital, scared and worried about what’s going to happen to you. Suddenly, a nurse comes in and smiles at you and asks how you’re doing, with genuine interest. She explains things in an easy to understand way. You breathe a sigh of relief. You believe things are going to be okay. You have trust in […]

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Leadership Rounds Don’t Work

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LEADERSHIP ROUNDS DON’T WORK…if you are not asking the right questions!! In order to maximize the time you spend on Leader Rounding make sure you make the interviews purposeful. Asking the patient “How is everything?” or “Are you doing OK?” or “Are we giving you excellent care?” will not get you the important information you need to truly understand WHY your CAHPS scores are fluctuating. We don’t allow the staff to only ask those questions when they do their rounds, so why should you? If you insist on asking those […]

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Teamwork

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What is the SINGLE most untapped competitive advantage for your organization? According to leadership guru Patrick Lencioni, it is TEAMWORK. Healthcare depends strongly on the power of its teams throughout every inch of our institutions. We cannot take excellent care of our patients without exceptional teamwork at every level, in every department. There is ample research praising the power of teamwork and just as much sharing the devastating results when it is lacking. A basic principle of the report, To Err is Human, is that patient safety is not only […]

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7 Time Management Tools, Tips and Techniques for the Successful Healthcare Leader

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One common complaint I hear when I interview healthcare professionals is lack of time. It seems everyone is so busy, yet I wonder if we are doing what needs to be done in order to ensure positive patient and employee experiences. Sure clinically, I believe we are doing what is essential…but that alone does not translate into outstanding patient and employee satisfaction.  And we do need both. In fact, great clinical work is simply the bare minimum of what we should be doing if we want our patients and employees […]

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How to Cope with Stress on the Job

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Hospitals are stressful for both Patients and Nurses…but it doesn’t always have to be.  Oftentimes we create the stressful situation ourselves.  Patients are left in the dark about their situation, nurses are not fully informed and everyone is frustrated.  Patients need to trust us before they will fully comply with our clinical directives.  One way to develop trust is through purposeful communication. See Kiki’s comments in the following article: http://nursingworld.org/MainMenuCategories/Career-Center/Resources/How-to-Cope-with-Stress-on-the-Job.html 

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Improving Your Leadership Skills is a lot Like Improving Your HCAHPS Scores!

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Improving your leadership skills, based on your strengths, is a lot easier than starting with your weaknesses according to ASTD, now rebranded as ATD.   The goal for any leader is to start from what you are “good” at and then go for excellence!! Of course you cannot ignore any leadership competencies that you are truly awful at…but once you have improved them to at least average…start to focus on your strengths. It is much easier to go from an 8 to a 10 or from usually to always than from […]

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