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The Power of Gratitude for Leaders!

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The Power of Gratitude for Leaders by Kiki Orski The practice of gratitude as a tool for happiness has been in the mainstream for years. Long-term studies support gratitude’s effectiveness, suggesting that a positive, appreciative attitude contributes to greater health, peak performance in sports and business, a higher sense of well-being, and a faster rate of recovery from surgery. But did you know the research also supports that a positive attitude contributes to greater success in work? While we may acknowledge gratitude’s many benefits, it still can be difficult to […]

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Less Communication= Better Results?

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With the amount of work that is being piled onto every leader’s plate, it is tough to make it through your “to do” list every day, never mind being constantly interrupted to speak with every employee. But what if there was a way where you could have more meaningful, more productive, more enjoyable …. and yes…. shorter conversations with your employees? Well I witnessed it for myself…with the Blanchard Situational Leadership II model. This strategic leadership model can have a tremendous positive impact on your organization. Potential results include more […]

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Don’t Let Poor Communication Ruin Your Summer!

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Good communication is the key to EVERYTHING! Yet I don’t know a single person who goes around saying “Wow I am an awesome communicator!” So it must mean we all have room for improvement. Whether it is sharing your vision for your department, setting behavioral expectations, getting employee buy in for improvement initiatives or setting and executing on strategy…excellent communication is a must. And if I had to suggest one area every leader should improve on …it is communication. Communication is the key to building strong, productive relationships between managers […]

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Do your Leaders, at every level, have the skills needed to take your organization from good to great?

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Developing successful leaders goes beyond the trite manager versus leader debate so often heard.   It really doesn’t matter what their title is, if they have people who report to them and have responsibility for delivering results, then they need specific skills. I wanted to see which skills were listed as critical to any leader’s success; so I did an exhaustive search of the literature, ok so maybe it was only a few hours of research…but exhausting nonetheless! My findings surprised me! The list of skills was so very long. What […]

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“Work of Leaders”: 3 Critical Steps for the Successful Implementation of ANY Initiative.

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I am often shocked by how many initiatives are left to languish after so much time and energy was put into a program or project launch. How about you? Have you ever gone to one of your Department Heads or Managers and asked how a particular project was going and they looked back at you with such palpable discomfort you just knew the project was forgotten or even worse yet they look at you with a blank stare? Yes, it happens. Actually it happens more often than not. In a […]

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Kiki Orski, Founder of Peak Performance Consulting Featured on Influencers Radio

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Peak Performance For Hospital Patient Satisfaction Success In this interview, Kiki Orski shares with Jack the work she’s doing with hospitals which is changing patient experiences and dramatically improving satisfaction scores. Imagine being in the hospital, scared and worried about what’s going to happen to you. Suddenly, a nurse comes in and smiles at you and asks how you’re doing, with genuine interest. She explains things in an easy to understand way. You breathe a sigh of relief. You believe things are going to be okay. You have trust in […]

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Leadership Rounds Don’t Work

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LEADERSHIP ROUNDS DON’T WORK…if you are not asking the right questions!! In order to maximize the time you spend on Leader Rounding make sure you make the interviews purposeful. Asking the patient “How is everything?” or “Are you doing OK?” or “Are we giving you excellent care?” will not get you the important information you need to truly understand WHY your CAHPS scores are fluctuating. We don’t allow the staff to only ask those questions when they do their rounds, so why should you? If you insist on asking those […]

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Teamwork

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What is the SINGLE most untapped competitive advantage for your organization? According to leadership guru Patrick Lencioni, it is TEAMWORK. Healthcare depends strongly on the power of its teams throughout every inch of our institutions. We cannot take excellent care of our patients without exceptional teamwork at every level, in every department. There is ample research praising the power of teamwork and just as much sharing the devastating results when it is lacking. A basic principle of the report, To Err is Human, is that patient safety is not only […]

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7 Time Management Tools, Tips and Techniques for the Successful Healthcare Leader

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One common complaint I hear when I interview healthcare professionals is lack of time. It seems everyone is so busy, yet I wonder if we are doing what needs to be done in order to ensure positive patient and employee experiences. Sure clinically, I believe we are doing what is essential…but that alone does not translate into outstanding patient and employee satisfaction.  And we do need both. In fact, great clinical work is simply the bare minimum of what we should be doing if we want our patients and employees […]

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How to Cope with Stress on the Job

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Hospitals are stressful for both Patients and Nurses…but it doesn’t always have to be.  Oftentimes we create the stressful situation ourselves.  Patients are left in the dark about their situation, nurses are not fully informed and everyone is frustrated.  Patients need to trust us before they will fully comply with our clinical directives.  One way to develop trust is through purposeful communication. See Kiki’s comments in the following article: http://nursingworld.org/MainMenuCategories/Career-Center/Resources/How-to-Cope-with-Stress-on-the-Job.html 

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